FAQs

Here, you will find answers to the most commonly asked questions about our remittance services. Whether you need information on how to send money, our fees and exchange rates, or how your recipient will receive the funds, we've got you covered. If you have any further questions, our customer support team is here to help.

Simply create an account on our platform, choose the destination country, enter the recipient's details, select the amount, and complete the transaction. Your recipient will receive the money through their preferred method, such as bank deposit, mobile wallet, or cash pickup.

You can register via our website or mobile app using your email and basic identification details.

Yes. We use advanced encryption and multi-layered security protocols to protect your personal and financial information. Your data is stored securely and is never shared with unauthorized third parties.

Once logged in, select the country you wish to send money to, choose a payout method (bank deposit, wallet, or cash pickup), enter recipient details, enter the amount, and complete the payment through your preferred method.

We accept payments through debit/credit cards, bank transfers, and supported payment gateways depending on your country. Payment options will be visible during the transfer process.

Delivery times vary by country and payout method. Bank deposits are usually completed within minutes to a few hours. Some methods may take 1–2 business days, especially on holidays or weekends.

Our fees depend on the destination, payment method, and amount. You can view the exact fee before confirming your transfer. Your first transaction is usually fee-free with a promo code.

The real-time exchange rate will be shown on the transfer screen before you proceed. We offer highly competitive, transparent rates with no hidden markup.

Your recipient can receive the money via their bank account, mobile wallet, or by collecting cash at one of our partner locations—whichever option you select during the transfer.

Not necessarily. If you choose cash pickup or mobile wallet as the delivery method, recipients do not need a bank account. However, for bank deposits, a valid bank account is required.

Yes. Easy Ex is authorized and regulated by financial authorities in each operating country. For example, in the UK we are regulated by the Financial Conduct Authority (FCA).

You can reach out to our 24/7 customer support team via live chat, phone, or email. Provide your transaction reference for quicker assistance. We’re here to help resolve any issues promptly.

Once your transfer is initiated, you can track its progress through your Easy Ex dashboard. You’ll see live updates until the recipient receives the money, and get notifications at each step.

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Send Money Straight from Mobile App

Looking for an app to send money abroad? Send money, receive payments from abroad, check exchange rates – all in one app.

  • Cheaper transfers abroad – free from hidden fees and exchange rate markups.
  • Check exchange rates – see on the app how exchange rates have changed over time.
  • Repeat your previous transfers – save the details, and make your monthly payments easier.
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Three things we believe about sending money

1.

Your money not ours

The fees you pay. The money you keep with us. It’s yours. And we’ll never forget it.
Unlike others who may charge you more, we dream smaller — always looking for ways to cut down our fees and earn you a return.

2.

Know what you pay

We’re upfront about our fees. No asterisks. No small print. No hidden fees.
We’re setting a standard that pushes financial institutions to be honest, creating true transparency for customers, whether you use Wise or not.

3.

Max ease at full speed

The world’s a richer place when money moves fast and flows free.
Moving country? Setting up a new business? Sending money home? Get it done with smoother service and fewer taps. No stress. Woah.

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