General Terms and Conditions
CONSUMER FRAUD ALERT
Consent to use Electronic Records, Notices and Communications
Important Terms
Other Terms and Conditions Acceptance of the Terms of Use
Sharing your Personal Data
Contacting Easy Ex Ltd about privacy questions or concerns
Cookies
Welcome to the website of Easy Ex Ltd. The following terms and conditions (together with any documents referred to in them) represent a contract between you and Easy Ex Ltd and apply to your use of our website www.easyexltd.com , including any content, functionality and services offered on or through our website for purposes of making an online money transfer payment to a designated recipient. A "money transfer" is defined as the transmission of funds to a designated recipient, pursuant to payment terms entered directly by you into the website. A "recipient" is defined as the individual who receives the money transfer, who is acceptable to us.
A "paying agent" is defined as an entity, appointed by us, to pay out money transfer transactions in the destination country identified in your payment instructions. "Service charge" is defined as the fee charged by us in connection with the money transfer. In these Terms of Use, "you," "your," and "user" refer to the person giving this consent.
As part of your relationship with Easy Ex Ltd, you are entitled to receive certain information, such as notices, disclosures and statements in writing or through email. To help with our efforts to protect the environment, and to facilitate website and mobile application use of our service, we ask that you give us permission to provide these notices, disclosures and statements to you electronically; otherwise we will be required to furnish them to you in paper form.
To the extent permitted by law, you consent to receiving in electronic form all of the disclosures we would otherwise be required to provide to you in paper form, including those listed below. Your consent will remain in effect until you withdraw it. You may withdraw your consent to receive further notices or disclosures electronically at any by contacting us +44 (0) 7984177470 or email at [email protected] and providing your name and mobile phone number or email address and telling us you are withdrawing your consent. If you withdraw your consent to receive electronic notices, your account will be closed.
Your consent applies to all of the disclosures we would otherwise be required to provide you in paper form or email, including, but not limited to: receipts for your money transfer transaction and terms and conditions applicable to your money transfer transaction (such as their terms of use), any updates or changes in those documents, and other informational mailings regarding your transactions or ways to protect your account.
The law requires all financial institutions to take all possible measure to stop money laundering activities and funding of terrorism by obtaining, verifying and recording identification about all our customers. We may therefore require you to provide us with personal identifying information such as National ID card, Passport or Driving License by uploading picture of such documents relating to you or Recipient and we may also legally consult third parties sources to obtain information about you and the recipient. We will verify your residential address and personal details in order to confirm your identity, we may also pass your personal information to credit reference agency, which may keep a record of that information. Be assured that this is only to confirm your identity and we do not perform credit checks and therefore your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the data protection Act 1998 and the EU Data protection regulations apply from 25th May 2018. By accepting these terms and conditions you authorize us to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, or requiring you to take steps to confirm ownership of your Payment Instruments or email address; or indirectly, for example by verifying your information against third party databases or through other sources.
You consent to our processing your personal information for the purposes of providing the Service, including for verification purposes as set out in this clause. You also consent to the use of such data to enable us and our authorized third parties to verify your details, and for statutory, accounting and archival purposes, in accordance with the terms of Easy Ex Ltd Privacy Policy. You acknowledge that you have read and consented to Easy Ex Ltd Privacy Policy. The Privacy Policy can be found on our website and in this document in Privacy Policy Section.
We may be required by law to provide information about you, your use of the Service and your Instructions to government or other competent authorities as described in our Data Privacy Policy. You acknowledge and consent to us doing this.
In order to ensure that we are able to provide notices, disclosures and statements to you electronically, you must notify us of any change in your email or other electronic address and any change in your mobile phone number. To update the email address, we have on record for you, simply:
To access and retain the notices, disclosures and statements we provide to you electronically, you must have:
By "current version," we mean a version of the software that is currently being supported by its publisher. We reserve the right to discontinue support of a current version of software if, in our opinion, it suffers from a security or other flaw that makes it unsuitable for use with your account. And we always reserve the right, in our sole discretion, to communicate with you via the UK Postal Service. By providing your consent, you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active email account. You are also confirming that you have read and understand this consent to use electronic records, communications, notices and signatures, and that you are authorized to, and do, consent on behalf of all the other co-owners of your account.
Easy Ex Ltd will not on-board any person or business who does not complete the on boarding process through our web portal/App and get his/her proof of identity verified.
Proper Identification Documents will be required to be uploaded (PDF, JPG, PNG format) from original. These basic identification documents include photo IDs such as valid passport or UK’s driving licence or National ID card. Other IDs include proof of address documents like bank’s letter, Bank Statement, HMRC letter or council letters.
Easy Ex Ltd aims to provide to its customers a quick, reliable and costless money transfer service with a good exchange rate. The company transfers money the same day or very next day except on the bank holidays. However, the money transfer might be delayed if there are discrepancies in the documents; like the details of the receiver on his/her proof of ID submitted at the receiving end do not match with that which the sender has provided at time of transferring the money OR it could also be delayed in extreme situations and for unforeseen reasons such as strikes or telecommunication failure.
Easy Ex Ltd is committed to provide the Customers with best
possible service at all times. In the unlikely event that Customer
is dissatisfied with any aspect of services offered by Easy Ex
Ltd; customers are requested to please let us know the facts;
either write to:
Complaints Officer
Easy Ex Ltd
Easy Ex Ltd 4 Wheatcroft Close, Murston, Sittingbourne,
Kent, England, ME10 3LD
Or please register your complaints using telephone number +44 (0)
7984177470 and/or e-mail to: [email protected]
If customer wants to cancel a payment, then you can do it over the
phone/email but after establishing his/your identity. This
cancellation is only possible before the money transferred has
been credited to the recipient’s account. In case of timely
cancellation, it will normally take 10 working days to reverse the
transaction and customer has to provide update bank statement
within 30 days of the transaction.
Furthermore, funds will only be paid back to account it was
received from. “There will also be a charge for the refund and
this will be based on 1.5% of amount of amount paid by customer
e.g. customer pays £100 and request a refund. 1.5% of £100 will be
£1.50. Therefore, refund amount will be £100-£1.50=£98.50. This
means a refund of £98.50 will be refunded.
All refund request shall be refunded back in the currency it was
paid.
All refunds shall be available within Ten (10) calendar days of
the stop order. If you want a refund, you must email at
[email protected] or contact our customer service
team on +44 (0) 7984177470.
Easy Ex Ltd is incorporated in England and Wales, Registered with
HMRC and Authorised and Regulated by Financial Conduct Authority
(FCA).
I/we hereby declare and confirm that the money being remitted through Easy Ex Ltd by me/us is not derived or obtained by any illegal means and transactions are linked to any unlawful activities. I/we also herby confirm that the details and documents provided to Easy Ex Ltd are true and have not been tampered in any way. I also undertake to inform Easy Ex Ltd of any change in my circumstances and also if asked by Easy Ex Ltd to provide them with any information they might seek with respect to transactions made with them.
Please read the Terms of Use carefully before you start to use the website. By using the website or our mobile application, you accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy with respect to the service and money transfer transactions originated from the website or our mobile application, which are described below. If you do not want to agree to these Terms of Use or the Privacy Policy, you must exit the Website, and not use our Money Transfer Service.
Easy Ex Ltd does not disclose non-public personal information
about its consumers or former consumers to anyone, except as
permitted by law. The law permits disclosure of non-public
personal information, for example, where it is necessary to
effect, administer, or enforce a transaction requested or
authorized by the customer, or in connection with the servicing or
processing of a financial product or service requested or
authorized by the customer. The law also permits such sharing
where it is released to protect the confidentiality or security of
our records pertaining to our customers, the services or products
we offer, or the transactions we process or handle. The law also
allows for the release of non-public personal information to
protect against or prevent actual or potential fraud, identity
theft, unauthorized transactions, claims or other liability, as
well as for resolving customer disputes or inquiries. The law
further allows the release and/or disclosure of nonpublic personal
information to comply with EU, or Money Laundering laws or
regulations or other legal requirements, such as subpoenas or
other legal processes. This list of examples of the types of
sharing of information that is permitted by law is not meant to be
comprehensive, but provides you with some basic information on
some of the types of sharing permitted by law.
Easy Ex Ltd does not sell to or exchange customer’s lists or
information with third parties, other than partners in connection
with their services to verify your identity.
Easy Ex Ltd restricts access to non-public personal information
about you to those employees and agents who need to know that
information to provide products or services to you. We also
maintain electronic and procedural safeguards that comply with
legal standards to guard your non-public personal information.
By providing us a telephone number (including a mobile telephone
number), you consent to receiving texts messages from us about
your use of our service at that number, which we may do in our
sole discretion. Message and data rates may apply. To stop
receiving text messages, users may call at +44 (0) 7984177470 or
email [email protected] for assistance.
By using this website or mobile application, you represent and
warrant that you are 18 years or older and of legal age to form a
binding contract with Easy Ex Ltd
We reserve the right to withdraw or amend this website and mobile
application, and any service Easy Ex Ltd provide on the website
and mobile application, in our sole discretion without notice,
except as otherwise required by law. We will not be liable if, for
any reason at all, any part of the website and mobile application
is unavailable at any time or for any period. From time to time,
we may restrict access to some parts of the website, or the entire
website, to users, including, but not limited to registered users.
To access the website or some of the resources it offers, you may
be asked to provide certain registration, identification and
authentication details or other information. It is a condition of
your use of the website and mobile application that all the
information you provide to us on the Website, mobile application
(or otherwise) is correct, current and complete at all times.
If you become an Introducer or registered “Agent” of our money
transfer service and you choose, or you are provided with, a user
name, password, personal identification number ("PIN"), or any
other piece of information as part of our security procedures, you
must treat such information as confidential, and you must not
disclose it to any third party. You agree to immediately notify
Easy Ex Ltd of any unauthorized use of your user name or password,
PIN or any other breach of security. You also agree to ensure that
you exit from your account at the end of each session. You should
use particular caution when accessing your account from a public
or shared computer so that others are not able to view or record
your password or other personal information.
We have the right to disable any user identification code or
password, whether chosen by you or provided by us, in our sole
discretion for any or no reason, including, if in our opinion, you
have failed to comply with any provision of these Terms of Use.
Easy Ex Ltd provides a money transfer/money
remittance service to “Individual customer” and “Business
Customers”.
The process of on boarding a customer is through our web portal
www.easyexltd.com or via the App Store (IOS and
Android).
After we have verified your identity, received payment into our
bank account, and completed the screening for proper compliance
with the various applicable laws and regulations, the money
transfer is made available to the designated recipient’s bank
account.
The speed of payment of a money transfer varies depending on a
variety of factors, including but not limited to, the amount of
the transaction, the restrictions of the destination country,
and/or the accuracy of the information provided by the user. Money
transfers will normally be paid to the recipient by bank transfer.
If you instruct us to pay a money transfer to a designated
recipient and later request that we stop the payment of such
transaction, we will need to check first with to ensure
transaction has not been paid.
If we can confirm that payment has not been made, the money
transfer will be cancelled and we will refund the amount of the
money transfer, excluding the bank transfer fee Easy Ex Ltd will
incur by such refund as our bank charges us for every pay out and
this is based on the amount.
All refunds shall be available within ten (10) calendar days of
the cancellation date. If you want a refund, you must email at
[email protected] or post your written request to
Easy Ex Ltd at
4 Wheatcroft Close, Murston, Sittingbourne, Kent, England, ME10
3L
or call us on +44 (0) 7984177470
We reserve the right, in our sole discretion, to: (i) reject a
proposed money transfer; (ii) limit the amount of a money
transfer; (iii) require additional information to complete a money
transfer; and/or (iv) take reasonable measures with respect to a
money transfer in an effort to comply with applicable laws and
regulations. As a user, you agree not to attempt to circumvent the
parameters of the service by false information, or any other
means.
Any other use or attempted use of the service for commercial
purposes, promotion of products and services, or other such
purposes, directly or indirectly, by you or by a third party is
prohibited.
If you provide us with incorrect recipient information, we will
contact you to correct the recipient information or process a
refund of your money transfer.
If you use your mobile phone to make money transfers, you are
responsible for any fees that your phone service provider charges,
such as fees for SMS, data services, and any other fees that your
phone service provider may charge.
The website and mobile application and its entire contents,
features and functionality including but not limited to all
information, software, text, displays, images, video and audio,
and the design, selection and arrangement thereof, are owned by
Easy Ex Ltd, its licensors or other providers of such Easy Ex Ltd
and are protected by UK and international copyright, trademark,
patent, trade secret and other intellectual property or
proprietary rights laws.
You are permitted to use the website and mobile application for
your personal, non-commercial use only. You must not copy, modify,
create derivative works of, publicly display, publicly perform,
republish, download, store or transmit any of the Easy Ex Ltd on
our site, except to (a) store copies of such Easy Ex Ltd
temporarily in RAM;
(b) Store files that are automatically cached by your web browser
for display enhancement purposes; and (c) print a reasonable
number of pages of the website for a permitted use.
You must not (a) modify copies of any Easy Ex Ltd from this site;
or (b) delete or alter any copyright, trademark or other
proprietary rights notices from copies of Easy Ex Ltd from this
site.
You must not reproduce, sell or exploit for any commercial
purposes any part of the website, access to the website or use of
the website or any services or Easy Ex Ltd available through the
website.
If you print, copy, modify, download or otherwise use any part of
the website in breach of the terms of use, your right to use the
website will cease immediately and you must, at our option, return
or destroy any copies of the Easy Ex Ltd you have made. No right,
title or interest in or to the website or any content on the site
is transferred to you, and all rights not expressly granted are
reserved by Easy Ex Ltd. Any use of the website not expressly
permitted by these terms of use is a breach of these terms of use
and may violate copyright, trademark and other laws.
Easy Ex Ltd and all related names, logos, product and service names, designs and slogans are trademarks of Easy Ex Ltd. You must not use such marks without the prior written permission of Easy Ex Ltd. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.
Use of the website and information transmitted in connection with the money transfer transaction is limited to the contemplated functionality. In no event may the website or Easy Ex Ltd money transfer service be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, deceptive or otherwise violates any applicable state, local or international law, statute, ordinance or regulation; (c) uses technology or other means to access Easy Ex Ltd that is not authorized by us; (d) use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access Easy Ex Ltd; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to Easy Ex Ltd's computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms of Use; (i) attempts to damage, disable, overburden, or impair Easy Ex Ltd's servers or networks or otherwise attempts to interfere with the proper working of the website; (j) infringes on our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy; (k) provides false, inaccurate or misleading information; or (l) may cause us to lose any of the services from our Internet service provider or other suppliers (collectively "Acceptable Use"). You agree that you will not refuse to cooperate in an investigation or to provide confirmation of your identity or any information you provide to us in connection with your use of the website.
We have the right in our sole discretion to (a) take appropriate
legal action, including without limitation, referral to law
enforcement, for any illegal or unauthorized use of the website,
and (b) suspend or terminate your access to all or part of the
website for any or no reason, including without limitation, any
violation of these terms of use. Without limiting the foregoing,
we have the right to fully cooperate with any law enforcement
authorities or court order requesting or directing us to disclose
the identity of anyone effecting a transaction on or through the
website.
You waive and hold harmless EasyEasy Ex Ltd from
any claims resulting from any action taken by the company during
or as a result of its investigations and from any actions taken as
a consequence of investigations by either the company or law
enforcement authorities or regulator authorities related to the
money transfer service or your use of the money transfer service.
We may modify or update the website and/or money transfer procedures from time to time, in Easy Ex's sole discretion, with or without notice, except as required by law. We may suspend access to the website, or close it.
We may modify or update the website and/or money transfer procedures from time to time, in Easy Ex Ltd's sole discretion, with or without notice, except as required by law. We may suspend access to the website, or close it.
All information we collect on this website is subject to our privacy policy. You represent and warrant that all data provided by you is accurate.
If the website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, or for any merchandise, goods or services you may purchase or obtain from them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
We provide this website for use only by persons located in the
United Kingdom (UK). We make no claims that the website or any of
its content is accessible or appropriate outside of the UK. Access
to the website may not be legal by certain persons or in certain
countries. If you access the website from outside the UK, you are
in violation of these terms of use, and, are fully responsible for
you actions, including full responsibility for compliance with
applicable foreign laws. We may suspend or terminate your service,
in our sole discretion, if you access or attempt to access our
website from outside the UK.
Persons under 18. The service is intended for the use by users
who are eighteen (18) years of age or older. Please note that
the service (including, without limitation, the underlying
network, system, software, servers, various directories and
listings, various message and news boards, tools, information
and databases) is not intended for use by persons under eighteen
(18) years of age. If it comes to our attention through reliable
means that a user is a child under eighteen (18) years of age,
we will cancel that user's account and will delete all
information regarding such user from our system and
records.
We may share your Personal Data with:
Your data may be transferred outside the UK and European Economic Area (EAA). While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it. Since you are sending money to other countries. It may be required by pay-out partners and banks to require senders’ (your) information in order to fulfil compliance requirements applicable under local money laundering and financial regulations.
The personal data we have collected from you at the point of on boarding with us or at any stage will be shared with identity verification agencies who will use it to prevent fraud and money-laundering and to verify your identity. If identity is not verified or it is known to be included in list of PEP, you could be refused of opening account with us or exiting account could be blocked.
We implement and maintain the highest levels of security to protect any information stored on our servers and to comply with all local rules & regulations. It is your responsibility to keep your password secure. You should also be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of Personal Data transmitted to our site outside our control. We strive to collect no more Personal Data than is required. This helps reduce the total risk of harm should data loss or a breach in security occur
The personal data we have collected from you at the point of on boarding with us or at any stage will be shared with identity verification agencies who will use it to prevent fraud and money-laundering and to verify your identity. If identity is not verified or it is known to be included in list of PEP, you could be refused of opening account with us or exiting account could be blocked.
It would be very unlikely, but if a breach in the security of Personal Data were to occur, we will notify you if you are actually or potentially affected. In this event we will contact you via email, in-Service messaging or publication on Easy Ex Ltd’s website. We reserve the right to delay notification if it is asked to do so by law enforcement or other authorities, or if giving notice immediately will increase the risk of harm to end-users overall.
If you have any questions about this Privacy Policy or the use of your Personal Data, please contact us by sending an email to the following address (indicating "PRIVACY REQUEST" in the message line): [email protected] If you contact us by e-mail, we may keep a record of your correspondence and ask for your name and contact information in order to send you a reply. You may access the information that Easy Ex Ltd holds about you by submitting a request to Easy Ex Ltd to the email address set out above. Please note that we may charge you an administrative fee to deal with any such requests.
Easy Ex Ltd may change this Privacy Policy at any time by posting the revised policy on its website. Any changes will become effective immediately upon being posted unless stated otherwise.
We may use cookies to, amongst other things, gather and retain
information about a Subscriber’s use of the Service to enable them
to move between features of the Service and help us build an
ongoing picture of Subscribers’ needs and preferences so that we
can tailor future visits to the Service and improve a Subscriber’s
experience of the Service. Cookies can be disabled by changing
your browser settings. Please note that the Service may not
operate properly or features may not be available to you if you
disable cookies.
This website, www.easyexltd.com, is owned and
operated by Easy Ex Ltd. Firm is authorized by
Financial Conduct Authority under FRN 914896 for money transfer
and regulated by HMRC as Money Service Business (MSB) license no
20/PH 02294480. Our principal place of business
is located at
4 Wheatcroft Close, Murston, Sittingbourne, Kent, England, ME10
3LD, United Kingdom.