Refund Policy

1. Cancellation:

If customer wants to cancel a payment, then you can do it over the phone/email but after establishing his/your identity. This cancellation is only possible before the money transferred has been credited to the recipient’s account. In case of timely cancellation, it will normally take 10 working days to reverse the transaction and customer has to provide update bank statement within 30 days of the transaction.

Furthermore, funds will only be paid back to account it was received from. “There will also be a charge for the refund and this will be based on 1.5% of amount of amount paid by customer e.g. customer pays £100 and request a refund. 1.5% of £100 will be £1.50. Therefore, refund amount will be £100-£1.50=£98.50. This means a refund of £98.50 will be refunded.

All refund request shall be refunded back in the currency it was paid.

All refunds shall be available within Ten (10) calendar days of the stop order. If you want a refund, you must email at [email protected] or contact our customer service team on +44 (0) 7984177470.

Easy Ex Ltd is incorporated in England and Wales, Registered with HMRC and Authorised and Regulated by Financial Conduct Authority (FCA).